Return & Refund Policy

Part 1 - Order Cancellation
Part II - Return & Refund

About Order Cancellation

Orders placed within 2 hours can be cancelled at will and refunded to your account immediately if we verify there is no problem. If an order is placed more than two hours ago and the goods have been packed and shipped, the order cannot be cancelled.

If you wish to request a refund, you will need to go through our refund process. You can contact for the exact process.

If it’s too late to cancel an item, don’t worry. Learn more about returns and refunds.

Returns & Refunds                                                        

At FLYING BEAR, your satisfaction is of utmost importance to us., we are happy for your order and hope you have a happy order experience, but if for any reason you are not completely satisfied, you can return the items you ordered from within 14 days of receiving your order. All returns will be inspected upon receipt.
Return Policy

1. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Any warranty case must be submitted via our Customer service center. Please note that all return requests must be submitted to our official customer support firstly and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include:

  • The original order number you want to return,And the items serial number if applied;
  • A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos).

2.The Customer Service team will assist you in returning the item once a return request is received.

Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it.

4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item's value.


Once we issue a refund, it can take up to 7 business days come back into your original payment method. The original shipping charges and Your payment payment transaction fees will not be refunded. The value of successfully returned items, less any taxes, import duties or original shipping charges incurred will be refunded in the currency in which you paid when you bought the item.

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return period and we’ll arrange for a replacement. If a product has a performance failure after the return period but during the effective warranty, you can apply for our product warranty service.

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may deny the return.