Return & Refund Policy

Part 1 - Order Cancellation
Part II - Return & Refund

About Order Cancellation

Orders placed within 2 hours can be cancelled at will and refunded to your account immediately if we verify there is no problem. If an order is placed more than two hours ago and the goods have been packed and shipped, the order cannot be cancelled.

If you wish to request a refund, you will need to go through our refund process. You can contact chu@3dflyingbear.com for the exact process.

If it’s too late to cancel an item, don’t worry. Learn more about returns and refunds.

Returns & Refunds                                                        

1. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Any warranty case must be submitted via our Customer service center. Please note that all return requests must be submitted to our official customer support firstly and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include:

• The original order number you want to return,And the items serial number if applied;
• A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos).

2.The Customer Service team will assist you in returning the item once a return request is received.

Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it.

4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item's value.

Refunds

Once we issue a refund, it can take up to 7 business days come back into your original payment method. The original shipping charges and Your payment payment transaction fees will not be refunded. The value of successfully returned items, less any taxes, import duties or original shipping charges incurred will be refunded in the currency in which you paid when you bought the item.