Return Refund Policy
Part 1 - Limited Warranty
Part II - General Terms
Part III - Warranty Period
Part 1 - Limited Warranty
These Flyingbear after-sales policies (hereinafter referred to as "policies") only apply to Flyingbear products you purchase from Flyingbear's official website or the Flyingbear Direct Store on the website, such as eBay, Amazon, AliExpress. For purchases made through an Authorised Flyingbear reseller, please contact them directly. Products sold by Flyingbear or an authorized Flyingbear reseller come with their own unique security code, which you can find in the product listing, or contact us at https://3dflyingbear.com/pages/after-sales-support and provide you order receipt for confirmation.
what's covered
Under this limited warranty, Flyingbear warrants that every Flyingbear product you purchase will be free from defects in material and workmanship under normal use during the warranty period. Warranty periods vary for different products and parts, please review Section 3 - Warranty Periods or contact our service team (https://3dflyingbear.com/pages/after-sales-support) to verify your specific product or part the warranty period. Unless you have agreed otherwise with Flyingbear, the product's warranty period begins on the date the product is delivered.
This limited warranty provided by the manufacturer in no way affects the potential statutory warranty provided by law.
How to get warranty service
If the product does not work properly during the warranty period, you can contact us for after-sales service at https://3dflyingbear.com/pages/after-sales-support and let us know what we can do to help you. Going to our FAQ page or reviewing the instruction manual before making a warranty claim can save you time fixing your problem in the first place.
What will Flyingbear do？
Flyingbear will attempt to diagnose and resolve your issue via email. Flyingbear may direct you to download and install specific software updates.
If your issue cannot be resolved via email or applying a software update, Flyingbear will arrange for an accessory replacement if the issue is covered by this limited warranty.
For quality related warranty claims, the item will be replaced with a factory refurbished model of equal value if available, otherwise a new item will be sent. All replacement warranties follow the same warranty period as the original defective product.
*Warranty period may vary due to local laws and regulations.
Use of Personal Contact Information
By obtaining after-sales service under this policy, you authorize Flyingbear to store your contact information, including name, phone number, shipping address and email address. We will keep your information safe.
Part II - General Terms
Flyingbear guarantees that refunds, replacements and warranty repairs can be requested subject to the following conditions. For more information, please contact Flyingbear or your authorised Flyingbear dealer. You will need to complete a refund or repair form, which should be sent to us with the product.
Request return service
√ Within seven (7) calendar days of receipt of the product if it is free of manufacturing defects and still in new condition.
√ Within seven (7) calendar days of receipt of the product if the product has a manufacturing defect.
√ If the product is defective, more than fifteen (15) calendar days after receipt of the product, return shipping must be borne by the buyer.
where returns are not available
× Requested seven (7) calendar days after receipt of product.
× Products sent to Flyingbear for return and refund service do not include all original accessories, accessories or packaging, or any item that is not in new or like-new condition, i.e. has cracks, dents or scratches.
× No legal proof of purchases, receipts or invoices is provided or reasonably believed to be forged or falsified.
× Any malfunction or damage to the product is caused by unauthorized use or modification of the product, including moisture, entry of foreign objects (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. have tampering or signs of tampering.
× Product damage is caused by uncontrollable external factors, including fire, flood, high wind or lightning strike.
× The product has not been delivered to Flyingbear within seven (7) calendar days of the confirmation of the refund service from Flyingbear.
× Other situations specified in this policy.
Request replacement service
√ Within fifteen (15) calendar days of receipt of the product, if the product suffers significant damage in transit, provided that Flyingbear can always be provided with proof of damage from the carrier.
√ Within fifteen (15) calendar days of receipt of the product if the product does not correspond to the product's original description in one or more important respects.
√ Within fifteen (15) calendar days of receipt of the product in the event of a performance failure.
Replacement service will not be provided
× Request service within fifteen (15) calendar days of receipt of product.
× No legitimate proof of purchase, receipt or invoice is provided or reasonably believed to be forged or tampered with.
× Products sent to Flyingbear for replacement do not include all original accessories, accessories and packaging, or contain items damaged by user error.
× After all appropriate testing by Flyingbear, the product has been found to be free of defects.
× Any malfunction or damage to the product is caused by unauthorized use or modification of the product, including moisture, entry of foreign objects (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water marks, etc. have been tampered with or altered.
× Damage caused by uncontrollable external factors, including fire, flood, high wind or lightning strike.
× The product received has not been sent back to Flyingbear within seven (7) calendar days of Flyingbear's confirmation of the replacement.
× Proof of damage in transit issued by the carrier cannot be provided.
× Other situations specified in this policy.
Shipping charges must be borne by the buyer in the following cases
√ Return the product for any reason other than a proven defect
√ Buyer returns unexpectedly
√ Return personal items
√ Returned items claimed to be defective but found to be in working condition by Flyingbear quality control
√ Return defective items in international shipping
√ Costs associated with unauthorized returns (any returns made outside of an approved warranty process)
Parts replacement for quality related issues
From the date of purchase, items sold directly by Flyingbear are covered by an extensive warranty against all quality-related defects. The replacement part provided by Flyingbear may not be new, but it will be in good working order and at least functionally under the same warranty as the original product or part. Replacement parts should be available for the remainder of the original product warranty period.
What to do before getting after-sales service
√ Buyers must provide sufficient proof of purchase
√ Flyingbear must document what happens when the buyer troubleshoots the product
√ Requires the serial number of the defective item and/or visible evidence describing the defect
√ May need to return for quality inspection
Proof of valid purchase:
Part II - General Terms
Part III - Warranty Period
Part 1 - Limited Warranty
These Flyingbear after-sales policies (hereinafter referred to as "policies") only apply to Flyingbear products you purchase from Flyingbear's official website or the Flyingbear Direct Store on the website, such as eBay, Amazon, AliExpress. For purchases made through an Authorised Flyingbear reseller, please contact them directly. Products sold by Flyingbear or an authorized Flyingbear reseller come with their own unique security code, which you can find in the product listing, or contact us at https://3dflyingbear.com/pages/after-sales-support and provide you order receipt for confirmation.
what's covered
Under this limited warranty, Flyingbear warrants that every Flyingbear product you purchase will be free from defects in material and workmanship under normal use during the warranty period. Warranty periods vary for different products and parts, please review Section 3 - Warranty Periods or contact our service team (https://3dflyingbear.com/pages/after-sales-support) to verify your specific product or part the warranty period. Unless you have agreed otherwise with Flyingbear, the product's warranty period begins on the date the product is delivered.
This limited warranty provided by the manufacturer in no way affects the potential statutory warranty provided by law.
How to get warranty service
If the product does not work properly during the warranty period, you can contact us for after-sales service at https://3dflyingbear.com/pages/after-sales-support and let us know what we can do to help you. Going to our FAQ page or reviewing the instruction manual before making a warranty claim can save you time fixing your problem in the first place.
What will Flyingbear do？
Flyingbear will attempt to diagnose and resolve your issue via email. Flyingbear may direct you to download and install specific software updates.
If your issue cannot be resolved via email or applying a software update, Flyingbear will arrange for an accessory replacement if the issue is covered by this limited warranty.
For quality related warranty claims, the item will be replaced with a factory refurbished model of equal value if available, otherwise a new item will be sent. All replacement warranties follow the same warranty period as the original defective product.
*Warranty period may vary due to local laws and regulations.
Use of Personal Contact Information
By obtaining after-sales service under this policy, you authorize Flyingbear to store your contact information, including name, phone number, shipping address and email address. We will keep your information safe.
Part II - General Terms
Flyingbear guarantees that refunds, replacements and warranty repairs can be requested subject to the following conditions. For more information, please contact Flyingbear or your authorised Flyingbear dealer. You will need to complete a refund or repair form, which should be sent to us with the product.
Request return service
√ Within seven (7) calendar days of receipt of the product if it is free of manufacturing defects and still in new condition.
√ Within seven (7) calendar days of receipt of the product if the product has a manufacturing defect.
√ If the product is defective, more than fifteen (15) calendar days after receipt of the product, return shipping must be borne by the buyer.
where returns are not available
× Requested seven (7) calendar days after receipt of product.
× Products sent to Flyingbear for return and refund service do not include all original accessories, accessories or packaging, or any item that is not in new or like-new condition, i.e. has cracks, dents or scratches.
× No legal proof of purchases, receipts or invoices is provided or reasonably believed to be forged or falsified.
× Any malfunction or damage to the product is caused by unauthorized use or modification of the product, including moisture, entry of foreign objects (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. have tampering or signs of tampering.
× Product damage is caused by uncontrollable external factors, including fire, flood, high wind or lightning strike.
× The product has not been delivered to Flyingbear within seven (7) calendar days of the confirmation of the refund service from Flyingbear.
× Other situations specified in this policy.
Request replacement service
√ Within fifteen (15) calendar days of receipt of the product, if the product suffers significant damage in transit, provided that Flyingbear can always be provided with proof of damage from the carrier.
√ Within fifteen (15) calendar days of receipt of the product if the product does not correspond to the product's original description in one or more important respects.
√ Within fifteen (15) calendar days of receipt of the product in the event of a performance failure.
Replacement service will not be provided
× Request service within fifteen (15) calendar days of receipt of product.
× No legitimate proof of purchase, receipt or invoice is provided or reasonably believed to be forged or tampered with.
× Products sent to Flyingbear for replacement do not include all original accessories, accessories and packaging, or contain items damaged by user error.
× After all appropriate testing by Flyingbear, the product has been found to be free of defects.
× Any malfunction or damage to the product is caused by unauthorized use or modification of the product, including moisture, entry of foreign objects (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water marks, etc. have been tampered with or altered.
× Damage caused by uncontrollable external factors, including fire, flood, high wind or lightning strike.
× The product received has not been sent back to Flyingbear within seven (7) calendar days of Flyingbear's confirmation of the replacement.
× Proof of damage in transit issued by the carrier cannot be provided.
× Other situations specified in this policy.
Shipping charges must be borne by the buyer in the following cases
√ Return the product for any reason other than a proven defect
√ Buyer returns unexpectedly
√ Return personal items
√ Returned items claimed to be defective but found to be in working condition by Flyingbear quality control
√ Return defective items in international shipping
√ Costs associated with unauthorized returns (any returns made outside of an approved warranty process)
Parts replacement for quality related issues
From the date of purchase, items sold directly by Flyingbear are covered by an extensive warranty against all quality-related defects. The replacement part provided by Flyingbear may not be new, but it will be in good working order and at least functionally under the same warranty as the original product or part. Replacement parts should be available for the remainder of the original product warranty period.
What to do before getting after-sales service
√ Buyers must provide sufficient proof of purchase
√ Flyingbear must document what happens when the buyer troubleshoots the product
√ Requires the serial number of the defective item and/or visible evidence describing the defect
√ May need to return for quality inspection
Proof of valid purchase:
- Order number purchased online through Flyingbear or an authorized Flyingbear reseller
- Sales Invoice
- A dated sales receipt from an authorized Flyingbear dealer showing the product description and its price
| Technology | Models | Components | Warranty Period | Service Method |
| FDM |
Aone Ghost5 Reborn |
Print head | 3 months | User or Agent repair |
| Hot bead | 6 months | |||
|
Other main components (Except tools) |
12 months | |||
| DLP/LCD | Shine 2 | LCD Screen | 3 months | User or Agent repair |
|
Other main components （Except tools and FEP film） |
12 months |
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