Return & Exchange Policy
At FLYING BEAR, your satisfaction is of utmost importance to us.
1. We have a professional quality control and quality inspection team to check your items before shipment. The quality of our products is guaranteed. You need to check the size, color and specification parameters of the products carefully before you buy.
2. If you have any problems with your order and are not satisfied with the items you receive, you can always contact our customer support team and we are always here to help you!
3. We accept returns within 30 working days of receipt, and do not offer returns or exchanges after 30 business days.
4. We only accept returns and exchanges for products purchased on our official website: https://3dflyingbear.com/
We allow returns under the following conditions：
1. There are serious defects in the product, insufficient quantity of the product, or the product is damaged.
If the products you ordered have manufacturing defects when you receive them, please contact us immediately and we will resend them to you.
2. Insufficient product quantity: If you receive less than the quantity you ordered, please contact us promptly. We will send you the missing products after confirmation.
3. If your package is damaged in the packing or shipping process, you are required to provide relevant photos and videos of the damaged package, etc. Once confirmed and approved by our after-sales service team, please send the damaged product to our nearest warehouse first (we will send the warehouse address by email, this shipping cost needs to be borne by you). We will then resend the new product to you.
Note: Please make sure that the photos and videos you provide are clear. Providing clear photos and videos will help us to solve your problem as quickly and efficiently as possible.
We will not offer returns for the following non-commercial reasons:
1. Incorrect size: The product model, color, size, etc. you purchased is wrong.
Please carefully choose the model, color and size you need to buy before you buy, etc. If you do not understand, please contact our customer service.
2. Order more than needed to buy.
3. received after no longer needed.
4. Do not like it for personal reasons.
5. The product could not be delivered on time due to incorrect delivery address, zip code or phone number provided by you.
6. Other non-commercial reasons.
1. First check your order history in your email and record your order number or proof of purchase.
2. Send us an email to our customer service email address: firstname.lastname@example.org and provide your order number or proof of purchase in the email and take clear pictures and videos with text explaining the reason for the return.
3. Our customer service will reply you within 24 hours during the working day.
4. When we check the file you sent, if we confirm that it is the reason of FLYING BEAR and meet the return condition, we will reply you in the email to provide the return address, you need you to bear the shipping cost of the return to our warehouse.
5. If ours' reason ,we will cover the shipping cost of your return to our warehouse. No restocking fee. If the return is due to the customer's personal reasons, all shipping costs will be covered by you.
We offer an exchange service. If you need to exchange your product for product reasons, please contact us within 7 days of receiving the package and confirm the details of the exchange.
If the conditions for exchange are met, after we have checked and confirmed and agreed to exchange the product for you, please send the product you received to our designated warehouse address in its original packaging and the product must not affect our secondary sales.
After your returned package arrives at our designated warehouse and verification is completed, we will arrange to resend the item you are exchanging.
Although we offer a free exchange service, you are responsible for all postage costs incurred throughout the return process. (This includes the shipping costs for your return to our warehouse and for our resending)
About Order Cancellation
Orders placed within 2 hours can be cancelled at will and refunded to your account immediately if we verify there is no problem. If an order is placed more than two hours ago and the goods have been packed and shipped, the order cannot be cancelled.
If you wish to request a refund, you will need to go through our refund process. You can contact email@example.com for the exact process.
1. First contact our customer service and describe the problem in detail, including the reason for the return, as well as your order number and product SKU number. For defective, incorrectly shipped items or items that do not match the description, please send us clear pictures or videos of the problem.
2. If the item received is damaged or incorrect due to a problem caused by our company (please refer to our return policy), we will allow you to return it to our warehouse for a refund or exchange. The shipping cost incurred when returning the product will need to be borne by you. We will send you the return address in an email.
3. Once we have confirmed your returned product, we will arrange for a refund.
Returns and Replacements: Once we have confirmed receipt of the returned product, we will send you a replacement product. Shipping costs for products sent to you for returns and exchanges will be paid by us only if the reason for the return is FLYING BEAR, such as sending the wrong item/size.
It usually takes some time for us to receive your return (approximately 8 business days) and for us to process your return once we receive it (1 to 3 business days).
If the review is approved, the money will be automatically refunded to the bank or credit card account you used to purchase the product. Please keep in mind that it may also take some time for your bank or credit card company to process and issue the refund.
After this period, the refund period is as follows:
1. Debit card refunds: Generally 1-3 business days, depending on the time period of the card issuer.
2. Credit card refunds: generally 5-7 business days, depending on the time period of the card issuer.
Our address: 2F East, Building A7, No.505 Jinyuan Street, Duohu Street, Jindong District, Jinhua City, Zhejiang Province, China, Postal code: 321000
Tel: +86 18006531229