Return & Exchange Policy

At FLYING BEAR, your satisfaction is of utmost importance to us.

1. We have a professional quality control and quality inspection team to check your items before shipment. The quality of our products is guaranteed. You need to check the size, color and specification parameters of the products carefully before you buy.

2. If you have any problems with your order and are not satisfied with the items you receive, you can always contact our customer support team and we are always here to help you! 

3. We accept returns within 30 working days of receipt, and do not offer returns or exchanges after 30 business days.

4. We only accept returns and exchanges for products purchased on our official website: https://3dflyingbear.com/

 

Return Policy

We allow returns under the following conditions:

1. There are serious defects in the product, insufficient quantity of the product, or the product is damaged.

If the products you ordered have manufacturing defects when you receive them, please contact us immediately and we will resend them to you.

2. Insufficient product quantity: If you receive less than the quantity you ordered, please contact us promptly. We will send you the missing products after confirmation.

3. If your package is damaged in the packing or shipping process, you are required to provide relevant photos and videos of the damaged package, etc. Once confirmed and approved by our after-sales service team, please send the damaged product to our nearest warehouse first (we will send the warehouse address by email, this shipping cost needs to be borne by you). We will then resend the new product to you.

Note: Please make sure that the photos and videos you provide are clear. Providing clear photos and videos will help us to solve your problem as quickly and efficiently as possible.

We will not offer returns for the following non-commercial reasons:

1. Incorrect size: The product model, color, size, etc. you purchased is wrong.

Please carefully choose the model, color and size you need to buy before you buy, etc. If you do not understand, please contact our customer service.

2. Order more than needed to buy.

3. received after no longer needed.

4. Do not like it for personal reasons.

5. The product could not be delivered on time due to incorrect delivery address, zip code or phone number provided by you.

6. Other non-commercial reasons.

Return process:

1. First check your order history in your email and record your order number or proof of purchase.

2. Send us an email to our customer service email address: olive@3dflyingbear.com and provide your order number or proof of purchase in the email and take clear pictures and videos with text explaining the reason for the return.

3. Our customer service will reply you within 24 hours during the working day.

4. When we check the file you sent, if we confirm that it is the reason of FLYING BEAR and meet the return condition, we will reply you in the email to provide the return address, you need you to bear the shipping cost of the return to our warehouse.

 

Exchange Policy

We offer an exchange service. If you need to exchange your product for product reasons, please contact us within 7 days of receiving the package and confirm the details of the exchange.

If the conditions for exchange are met, after we have checked and confirmed and agreed to exchange the product for you, please send the product you received to our designated warehouse address in its original packaging and the product must not affect our secondary sales.

After your returned package arrives at our designated warehouse and verification is completed, we will arrange to resend the item you are exchanging.

Although we offer a free exchange service, you are responsible for all postage costs incurred throughout the return process. (This includes the shipping costs for your return to our warehouse and for our resending)

 

Contact Us:

Email: olive@3dflyingbear.com

Tel: +86 18006531229